Dell PowerEdge 800 - Manual (Page 42)

4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Ensure that the optical drive interface cable is securely connected to the drive and the system board. To identify the connector on the system board, see
Figure A -3 .
6. Ensure that a power cable is securely connected to the drive.
7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see " Getting Help ."
Troubleshooting a SCSI Tape Drive
Problem
l Defective tape drive.
l Defective tape cartridge.
l Missing or corrupted tape-backup software or tape-drive device driver.
l Defective SCSI controller card.
Action
1. Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI.
See "Using the System Setup Program" in your User's Guide.
2. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
3. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
4. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
5. Ensure that the tape drive's interface cable is connected to the tape drive and SCSI controller card.
6. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
7. Run the appropriate online diagnostics tests. See " Using Server Administrator Diagnostics " in "Running System Diagnostics."
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system. See " Opening the System ."
10. Check that the SCSI controller card is firmly seated in its connector. See " Installing an Expansion Card " in "Installing System Components."
11. Close the system. See " Closing the System ."
12. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14. If you cannot resolve the problem, see " Getting Help " for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.