Getting help, Technical assistance, Online services – Dell PowerVault 725N (Rackmount NAS Appliance) User Manual
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Getting Help
Dell™ PowerVault™ 725N Systems Installation and Troubleshooting Guide
Dell Enterprise Training and Certification
Returning Items for Warranty Repair or Credit
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "
Troubleshooting Your System
."
2.
Run the system diagnostics and record any information provided.
3.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "
."
4.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la (for Latin American countries)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l
Electronic Support Service
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
l
Electronic Quote Service
[email protected] (for Asian/Pacific countries only)
l
Electronic Information Service
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.