Solving modem (pc card) problems – Compaq 3500 User Manual

Page 143

16-12 Troubleshooting

Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM

Part Number: 310296-002 File name: Ch16.doc

Solving Modem (PC Card) Problems

Problem

Possible Cause

Solution

Modem loses
connection

The connection from
the phone line to the
modem is loose.

Disconnect, then
reconnect the phone
cable. Reestablish
connection.

Call Waiting has not
been disabled.

To disable Call Waiting:

1. Click Start, Control

Panel, double-click
Modems.

2. From the General tab

of the Modems
Properties page, click
Dialing Properties.

3. From the My Location

tab of the Dialing
Properties page,
check the box labeled
“This location has call
waiting.” Then select
*70, 70#, or 1170 from
the drop-down list to
disable call waiting for
your dialing area.

Hibernation was
initiated or a low-
battery condition
occurred.

Restart the
communications
software to restore
the original modem
settings after exiting
Hibernation or resolving
the low-battery condition.

Continued