Dell OptiPlex 745 - Manual (Page 62)

l Use the Service Tag to identify your computer when you use
support.dell.com or contact support.
l Enter the Express Service Code to direct your call when contacting
support.
l Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses, frequently asked questions
l Community — Online discussion with other Dell customers
l Upgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
l Customer Care — Contact information, service call and order status,
warranty, and repair information
l Service and support — Service call status and support history, service
contract, online discussions with technical support
l Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
l Downloads — Certified drivers, patches, and software updates
l Desktop System Software (DSS)— If you reinstall the operating system for
your computer, you should also reinstall the DSS utility. DSS provides
critical updates for your operating system and support for Dell™ 3.5
-inch
USB floppy drives, Intel® processors, optical drives, and USB devices. DSS
is necessary for correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the appropriate
support site.
To download Desktop System Software:
1. Go to support.dell.com, select your region or business segment,
and enter your Service Tag.
2. Select Drivers & Downloads and click Go.
3. Click your operating system and search for the keyword Desktop
System Software.
NOTE: The support.dell.com user interface may vary depending on your
selections.
l How to use Windows XP
l How to work with programs and files
l How to personalize my desktop
Windows Help and Support Center
1. Click Start® Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
l How to reinstall my operating system Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the Operating System CD. See
Reinstalling
Windows XP .
After you reinstall your operating system, use the optional Drivers and
Utilities CD (ResourceCD) to reinstall drivers for the devices that came with
your computer. See
Drivers and Utilities CD (also known as ResourceCD)
for more information.