Bio-Rad Experion DNA Analysis Kits - Manual (Page 28)

Error Code Message Probable Cause Recommended Action
Database at could not be
attached The database file is missing or
corrupted Restore from backup or recreate by reinstalling
software
Database server is not available
or not found Restart the computer and try again. If the
problem persists, update Windows via Windows
update and then uninstall Experion software (see
Uninstalling Experion 3.0 XP in the software Help
file). Reinstall Experion software
Did not receive a proper
response to a command The PC and electrophoresis
station are not synchronized Exit the application and reboot the PC
Power off/on the electrophoresis station
and restart the software. Power on the
electrophoresis station before launching
Experion software
If the problem persists and data are affected,
contact Bio-Rad Technical Support
Failed to add user < LoginName>
to Windows ‘Experion’ Group Insufficient permissions See the Security Mode section of the software
Help file
Failed to add Windows ‘Experion’
Group Insufficient permissions See Launching the application for the first time
for Vista or XP in the software Help file
Failed to add Windows ‘Experion’
group access to Experion
Database Insufficient permissions See the Security Mode section in the software
Help file
Restart the computer and try again. If the
problem persists, update Windows via Windows
update and then uninstall Experion software (see
Uninstalling Experion 3.0 XP in the software Help
file). Reinstall Experion software
Failed to add Windows
‘Experion’ Group - Windows
Logon User must be a Windows
Administrator Insufficient permissions See Launching the application for the first time
for VISTA or XP in the software Help file
Failed when checking if Experion
Database is attached. Insufficient permissions See the Security Mode section of the software
Help file
Restart the computer and try again
Update Windows via Windows update and then
uninstall and reinstall Experion software (see
Uninstalling Experion 3.0 XP in the software Help
file)
Focus Motors and Limit Switches
failed Contact Bio-Rad Technical Support
Installation rolls back Corrupt Setup.exe file Install the software using a different Setup.exe file
(contact Technical Support for help)
Antivirus software blocking
installation Disconnect the computer from the Internet
to minimize the chance for virus attack, stop
antivirus software, and try again
Bad conditions (for
example, corrupted registry,
malfunctioning components, etc.)
in the operating system Ask your IT department to check the integrity of
the operating system
24 Technical Support: 1-800-4BIORAD • 1-800-424-6723 • www.bio-rad.com
Experion Automated Electrophoresis System