Pantum M5005 - Manual (Page 88)

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Problem Cause Solution
Whole page dark
• The toner cartridge is installed
incorrectly.
• The inside of the toner cartridge is
damaged.
• Abnormal charge inside the
printer; the toner cartridge is not
charged.
• If all-black image appears when
copying and scanning, it could be
scanning exposure, and the cover
on the manuscript is not properly
closed.
• The scanner is damaged.
• Ensure correct installation of
the toner cartridge.
• Please first close the cover on
the manuscript, and then carry
out copying and scanning.
The toner does not
adhere to the paper
• The print media does not meet
use specification, such as the
media is damp or too rough.
• The inside of the printer is dirty.
• The toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Please use the print media within
the specification range. If you use
special print media, please print
with the manual feeder tray.
• Clean the inside of the printer.
Horizontal stripes
• The toner cartridge is installed
incorrectly.
• The toner cartridge may be
damaged.
• The parts inside the printer are
damaged.
• Ensure correct installation of
the toner cartridge.
Note: • The above problems can be handled by cleaning or replacing the toner
cartridge. If the problem remains, please contact Pantum Customer Service.