Pantum M5005 - Manual (Page 87)

9-10 10
Problem Cause Solution
Black background
(gray background)
• The print media does not meet
use specification, such as the
media is damp or too rough.
• The toner cartridge is dirty.
• The parts inside the toner
cartridge are damaged.
• The feed channel is dirty.
• The transfer voltage inside the
printer is abnormal.
• Scanning exposure.
• If black background or gray
background appears on the copied
or scanned pages, the platen glass
may be dirty.
• Please use the print media
within the specification range.
• Clean the feed channel inside
the printer.
• Please first close the cover on
the manuscript, and then carry out
copying and scanning.
• Clean the platen glass.
Cyclical traces
appear
• The toner cartridge is dirty.
• The parts inside the toner
cartridge are damaged.
• The fuser component is damaged.
• Clean or replace the toner
cartridge
• Please contact Pantum
Customer Service to repair and
replace the fuser component.
Skewed pages
• The print media is loaded
incorrectly.
• The feed channel of the printer is
dirty.
• Ensure correct loading of the
print media.
• Clean the feed channel inside
the printer.
Wrinkled paper
• The print media is loaded
incorrectly.
• The print media does not meet
use specification.
• The feed channel inside the
printer is dirty.
• The fuser component of the
printer is damaged.
• Ensure correct loading of the
print media.
• Please use the print media
within the specification range.
• Clean the feed channel inside
the printer.
The back of the
printout is dirty
• The toner cartridge is dirty.
• The transfer roller inside the
printer is dirty.
• The transfer voltage inside the
printer is abnormal.
• Clean or replace the toner
cartridge
• Clean the internal transfer parts
of the printer.