Pantum M5005 - Manual (Page 85)

9-8
9.3.2. Software
Status Recommended Solution
When the printer is
connected, during the steps
from installing to searching
for printers, the driver file
copying interface can not be
accessed, and the installation
can not be continued.
• When selecting a printer series, ensure to select the
same series as the printer and that which the printer is
powered on.
• Ensure that the USB interface cable is properly connected.
• Download and reinstall the latest version of the driver.
• If the problem remains, please contact the Pantum Customer
Service Center.
“M5000-M6000 Series
printer driver has not been
successfully installed, please
reinstall it.” will be displayed
by Pantum when copying the
data.”
If you select the Setup.exe file yourself, please ensure that the
selected Setup file is consistent with the system bit, or quit the
Setup program and click the Autorun.exe file to start the driver
installation in accordance with corresponding steps.
If the above operations do not fix the problem, please deal with
it as described below:
1) Right click on the My Computer icon, select Manage, then
Services and Applications, and then Services.
2) Select the print spooler service in the Services interface and
manually enable the service. (The service is used to support
the printer to print. To use the printer, make sure that the
service is enabled.)
3) Restart the Autorun.exe file and finish the driver installation
following the wizard.
The printer still does not work
after completing the driver
installation.
Installation files may be damaged. Clean up the residual
driver files and download the latest driver corresponding to
the printer, then install the new driver with the Autorun.exe file
following the normal steps.
9.3.3. Image Defects
Problem Cause Solution
P
ABCD
abcde
12345
The printout is whitish
or light
• Toner is low.
• The print media does not meet
use specification, such as the
media is damp or too rough.
• The resolution in the print
program is set too low, the density
is set too low, or Toner Save Mode
is checked.
• The toner cartridge is damaged.
• Please properly use the print
media within the specification
range.
• Set the print resolution and
the density in the program or
uncheck Toner Save Mode.