Pantum M5005 - Manual (Page 84)

9-7
Note: • If the problem remains after the above operations, please contact Pantum
Customer Service.
Problem
Type
Problem Cause Solution
Problems
with
handling
paper
Paper feed
failure
• The print media is loaded
incorrectly.
• The print media is beyond the
use specification range.
• The feed roller is dirty.
• Please correctly load the
print media. If you use special
print media for printing, please
print with the manual feeder
tray.
• Please use the print media
within the specification range.
• Clean the feed roller
Paper jam • There is too much paper in
the tray.
• The print media is beyond the
use specification range.
• There is foreign matter in
the feed channel.
• The feed roller is dirty.
• Internal parts failure.
• Remove excess paper from
the tray. If you print on special
print media, please use the
manual feeder tray.
• Make sure to use the paper
that meets specifications.
If you print on special print
media, please use the manual
feeder tray.
• Clean the feed channel.
• Clean the feed roller .
Print multipage
feed
• Excessive static electricity
on the print media.
• The print media is damp and
sticks together.
• Internal parts failure.
• Separate the print media
to eliminate some static
electricity. It is suggested that
you use the recommended
print media.
• Separate the print media or
use new print media.