Pantum M5005 - Manual (Page 83)

9-6
9.3. Common Troubleshooting
9.3.1. Common Problems
Problem
Type
Problem Cause Solution
Problems in
printing
Poor print
quality
See 9.3.3 Image Defects for
details.
See 9.3.3 Image Defects for
details.
Problems in
copying
Failed to copy The scanner is damaged. Please contact Pantum
Customer Service.
There are
abnormal
images on the
copy
• The scanner is dirty or
defective.
• The toner cartridge is dirty
or damaged.
• Clean the scanner.
• Clean or replace the toner
cartridge.
Problems
with the
printer
The printer
does not work
• Power cord of the device is
not properly connected.
• Data cable of the device is
not properly connected.
• The print driver is installed
incorrectly.
• The printer selected is not
suitable for printing.
• The LCD screen prompts
error messages.
• Ensure proper connection of
the power cord.
• Ensure proper connection of
the data cable.
• Properly install the printer
driver.
• Select the proper printer.
Online printing
does not work
• Data cable of the device is
not properly connected.
• The printer driver is installed
incorrectly.
• Printer internal failure.
• Ensure proper connection of
the data cable.
• Reinstall the printer driver.
Problems
in scanning
Scanning error • Data cable of the device is
not properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts
error messages.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.