Pantum M5005 - Manual (Page 79)

9-2
9. Troubleshooting
Please read this section carefully. It can help you solve common problems in the printing
process. If the problems that arise remain, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable is correctly connected between the printer and the computer.
• The correct printer driver is selected and installed properly.
• The computer port is properly configured and is connected to the proper printer port.
9.1. Clearing Jammed Paper
Note: • Remove the jammed paper in accordance with the following steps: close the
output bin and tidy the paper in the feeder tray. The printer will then automatically
resume printing. If the printer cannot automatically start printing, press the Cancel
button.
• If the printer still does not start printing, check whether all the jammed paper
inside the printer is cleared.
• If you cannot remove the jammed paper yourself, please contact your local
Pantum authorized repair center or send the printer to the nearest Pantum
authorized service center for repair.
Please follow the following steps to clear the jammed paper if you are prompted by the LCD
that there is a paper jam:
1) Raise the scanning platform  until it is locked.