Yamato Scientific IM400W Shaking incubator - Manual (Page 30)

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After-Sales Service and Guarantee
Requests for Repairs
Requests for Repairs
Guarantee (given with product)
z
A certificate of guarantee is given by the dealer
or sales representative’s office from whom you
purchased the product. Check that the name
of the dealer and the date of purchase are filled
in, read the guarantee thoroughly, and keep it
in a secure place.
z
The guarantee is good for one year after the
date of purchase. According to the
guarantee, repairs during this period will be
free of charge.
z
For repairs after the expiration of the guarantee
period, consult the dealer from whom you
purchased the product or the nearest sales
representative’s office. If the product can be
repaired, it will be done for a fee per a request
from the customer.
Minimum Period for Maintenance
Repair Parts Support
If an abnormality occurs, immediately stop the
operation, turn off the power switch, and unplug
the power cord. Then, contact the dealer from
whom you purchased the product or the nearest
sales representative’s office.
Have the following information on hand:
z
Model number of the product
z
Serial number of the product
z
Date of purchase (Refer to the guarantee or the
name plate on the product.)
z
Description of failure (in as much detail as
possible)
Show the guarantee to the service personnel who
visits your site.
The supply of maintenance repair parts is
guaranteed for at least seven years after a
discontinuation of the product. These parts
include those needed to maintain the
performance of the product.