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Attended transfer – call then transfer – CounterPath Bria 2.5 Windows User Guide User Manual

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Bria 2.5 for Windows User Guide

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Attended Transfer – Call then Transfer

You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the
transfer.

1. Click Options > Call then Transfer. The first call is put on hold and a New call tab appears

2. Call the target in any of the normal ways.

3. When you are ready, click Transfer; the message Transfer Successful appears.

If the target does not want to take the call, simply end the call with that person. The first call is taken off hold.