Allworx System 7_5 - Manual (Page 20)

User’s Guide – Release 7.5
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Revised: April 19, 2013
Page 17
4 My Extension
The most commonly used routing of a personal extension is to ring the person's phone and if it is not
answered, forward the call to the person's voicemail. However, other special purpose routing is possible in
the Allworx system. Examples of these optional routes are:
• Presence-Specific Routing: When on vacation, forward the call directly to voicemail.
• Multiple Destinations: Ring multiple phones at the same time simultaneously.
• Multiple Connection Attempts: Rings a series of phones when the primary phone is not answered.
• On-Busy Routing: Rings alternate phone when the line is busy.
• Follow-Me-Anywhere: Forward the call to a cell phone or home phone.
• Caller ID Based Routing: Separate call route that is dependant on the Caller ID of the incoming call.
Different call routes can be established for each of the seven (7) user presences. In Office, At A Meeting,
On Vacation, On Business Trip, At Home, Away, and calls received when Busy can be directed to go to
different destinations.
The System Administrator can configure permissions for users to define the routing of their extensions. The
following sections describe how to define the routing for an extension, starting with basic routing.
Figure 4.1