2N NetStar User Manual - Manual (Page 11)

11
2.3 In-call Functions
Temporary Call Hold
To put a call on hold temporarily (while talking to a colleague, searching data on your
PC, etc.), push the FLASH button on your phone and do not hang up. The call is held by
the communication system, the caller hears music and you can arrange for what you
need. To take the call off hold, push the FLASH button again (see the subsection
below).
You can also use the HOLD button on your phone. In this case, the call hold is
governed by the phone's logic and you usually cannot hang up. To return repress the
HOLD button.
Multiple Call Hold
Do you have one call on hold and need to put your current call on hold too to call
another subscriber? Then put multiple calls on hold, switching the call slots using the
FLASH button.
By default, three call slots are available to each station. Basically, it means that you
can make up to three calls at the same time using one phone. However, the case is not
a conference call, but two calls on hold and one active call.
For phones, you can assign the call slots to the phone 2N StarPoint
®
buttons using the application. 2N NetStar Assistant
®
Example: Suppose you are speaking to a user and want to speak to another. Push the
FLASH button to put the active call on hold. You get into the second call slot and can
dial another number. Dial the subscriber number, the subscriber answers the call and
you can start talking. To return to the first call, push the FLASH button twice. By
pressing the button once you put the second call on hold and proceed to the third call
slot for further dialling. By pressing FLASH again you return to the first call on hold.
There may be more call slots than one per station. Ask your
administrator for settings.
Turning Off Microphone - MUTE
The MUTE function that is provided by most phones. Push the appropriate button (often
labelled with a crossed microphone symbol or MUTE sign) to turn off the microphone
and the opposite party cannot hear you whilst you can hear them.