Google Message Encryption Administration Guide - Manual (Page 50)

Message Encryption, Inbox Delivery 51
To can view a list of user Message Encryption settings through the Administration
Console, see “View User Encryption Settings” on page 39.
Configure Content Manager for Message Encryption
Inbox Delivery uses the same interface as Portal Delivery in the Administration
Console.
For information about setting up Content Manager for Message Encryption, see
“Configure Content Manager for Message Encryption” on page 39.
Troubleshooting Inbox Delivery
Why does the recipient get a script error message in Firefox?
Firefox monitors the amount of time it allows a script to run. By default, this is set
to five seconds. Because Inbox Delivery is encoding and decoding the message,
the script often runs longer than this and the recipient gets the error message. The
recipient can click Continue to let the script continue to run, or change the amount
of time that Firefox allows a script to run.
To set the script time-out period in Firefox:
1. Enter about:config in the address bar of Firefox.
2. Enter dom.max_script_run_time in the Filter bar.
3. Double click dom.max_script.run_time to edit this value.
4. Enter a new time limit (for example, 20)
5. Click OK.
Why can’t the recipient see the images in Microsoft Internet Explorer?
The Accessibility feature of Internet Explorer causes the images to display
incorrectly. In Tools->Internet Options, click Accessibility and uncheck “Ignore
colors specified on web pages” and “Ignore font sizes specified on web pages.
Click OK twice to save this change.
Why can’t the recipient read attachments in Firefox or Netscape?
The recipient may not have the correct version of the Java Runtime Engine (JRE_
installed. Firefox and Netscape require version 1.4.2 or later. Recipients can
download the latest version of the JRE at
http://www.java.com .
What browsers are supported?
Inbox Delivery is compatible with:
• Internet Explorer 6 SP-1