Google Message Archiving Microsoft Exchange Journaling Configuration Guide For Exchange Server 2000 and 2003 - Manual (Page 37)

Setting Up Microsoft Exchange Journaling 41
Troubleshoot Exchange Server Journaling Setup
Troubleshooting Steps
If you cannot verify that Message Archiving is archiving email messages, do the
following:
Check custom SMTP recipient:
In Exchange Active Directory, check that the email address you specified for the
custom SMTP recipient is correct. It must be the address that Message Archiving
generated when you configured journaling for Message Archiving. For details,
refer to the Message Archiving Administration Guide.
Check journal-recipient mailbox:
If the custom SMTP recipient address is correct, use Outlook to log in to the user
account for the journal recipient that you created. Check that forwarded email
messages are not being returned as “undeliverable.” If messages intended for the
archive are being bounced (returned), examine the return notification messages
to determine the cause of the problem.
Verify that the mailbox store that contains the Journal-Recipient mailbox does not
have journaling turned on.
If you are using Microsoft Exchange Standard Edition or Microsoft Windows Small
Business Server, which provide only one mailbox store per server, you must set
up the journal-recipient mailbox on a separate Exchange Server or Small
Business Server.
Check forwarding rule:
Verify that your forwarding rule for the journal-recipient mailbox is working
correctly, as follows:
1. For the custom SMTP contact, change the SMTP address to a personal email
address, such as a Gmail address.
2. View the inbox for your personal email account to verify that Exchange is
forwarding journaled messages.
If your personal email account does not receive messages from Exchange, the
problem is likely with the forwarding rule or another Exchange configuration. For
example, the automatic forwarding option may be turned off. For details about this
option, see “Step 4: Set a Forwarding Rule for Journaled Messages” on page 30.
If your personal email account receives messages from Exchange, the problem
might be with Message Archiving. Please contact your technical support.