Snorkel TB50 - Manual (Page 82)

© Snorkel 2014
Product Warranty
8. At the direction of the Snorkel Warranty Department, any component part(s) of Snorkel products to
be replaced or repaired under this warranty program must be returned freight prepaid for inspection.
An RMA (Returns Material Authorisation) must be requested from Snorkel Warranty Department, a
copy to be placed with the returning component part(s).
9. All warranty replacement parts will be shipped freight prepaid (standard charge) from the Snorkel
Parts/Service Department or from the Vendor to Dealer or Customer.
10. All warranty claims are subject to approval by Snorkel Service Department. Snorkel reserves the right
to limit or adjust claims with regard to defective parts, labor or travel time based on usual and cus-
tomary guidelines.
REPLACEMENT PARTS WARRANTY
Any part replaced under this limited warranty is not subject to further warranty cover beyond the normal
warranty period of the machine upon which the part was installed.
Any replacement parts sold (not delivered under a warranty claim) will be subject to a warranty period of
(6) six months from the date of invoice.
Parts held by a Distributor are covered under warranty for a period of (12) twelve months from the date
of invoice, provided that those parts have been subject to appropriate storage to prevent damage and
deterioration.
CLAIM PROCEDURE
The Snorkel Warranty Department must be notified within (48) forty-eight hours of any possible warranty situ-
ation during the applicable warranty period. Personnel performing major warranty repair or parts replacement
must obtain specific approval by the Snorkel Warranty Department prior to performing the warranty repair or
replacement.
When a Distributor/Customer perceive a warranty issue to exist the following steps must be adhered to:
All warranty claims must be submitted within 30 days of the date of the machine repair
All correspondence in respect of the claim to be on an official Snorkel warranty claim form as supplied by
Snorkel’s Warranty Department
Allocate a warranty claim number to the repair
Place a purchase order for genuine Snorkel replacement parts
Snorkel to dispatch parts via the requested method (in line with the required response time)
Confirmation that a qualified technician is available to replace the part and that this person has been ac-
cepted by Snorkel to carry out such work under the warranty of the machine. Failure to do this may nullify
the warranty.
FREIGHT DAMAGE
If a machine is received in a damaged condition, then the damage must be noted on the bill of lading and/or delivery
documents and if possible photographs taken, prior to signing acceptance of the consignment. The freight company
must be contacted by the Distributor and a damage claim registered immediately.
THIS WARRANTY EXCLUDES AND SNORKEL DOES NOT WARRANT:
1. Engines, motors, tires and batteries are manufactured by suppliers to Snorkel, who furnish their own
warranty. Snorkel will, however, to the extent permitted; pass through any such warranty protection
to the Distributor/Customer.
2. Any Snorkel product which has been modified or altered outside Snorkel factory without Snorkel writ-
ten approval, if such modification or alteration, in the sole judgment of Snorkel Engineering and/or
Service Departments, adversely affects the stability, reliability or service life of the Snorkel product or
any component thereof.
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