Apple IP (AppleShare IP) Gateway - Manual (Page 69)

m Determine whether the gateway Macintosh is the source of the problem.
m Determine whether the Apple IP Gateway software is the source of the
problem.
4 Identify the cause the problem.
Once you’ve isolated the problem to a specific device:
m Verify that all cables are undamaged and connected correctly.
m Verify that all software is of the correct version number and has been
installed correctly.
Solutions to common problems
The following sentences in boldface indicate symptoms or problems you may
encounter when running the gateway. After each symptom or problem, a possible
cause is presented, followed by a suggestion for solving the problem.
A user gets an error on startup of an IP program indicating that the client does not have
an IP address.
m The gateway is not configured to assign IP addresses automatically. Stop the
gateway and configure it to assign IP addresses automatically.
m The gateway is out of IP addresses as indicated by the Gateway Information
window text “Addresses available: 0.” Stop the gateway and configure it to
have a larger range of automatic addresses.
m The user is on a restricted network. Remove (or add) the user’s network
number to the Network List in the Network Restrictions dialog box.
A computer with a manual address is not accessible from the IP network.
m The computer has not yet communicated with the gateway and therefore the
gateway does not know how to find the computer to send packets to it. Have
the user initiate an IP connection so that the gateway knows where the client
is.
Note: This problem should occur only when the gateway and the client are in
different zones. If possible, put all clients in the same zone as the gateway.
Solutions to common problems 61