Apple IP (AppleShare IP) Gateway - Manual (Page 68)

Diagnosing and solving problems
The following steps outline a troubleshooting strategy that you can use to
isolate and solve problems as they come up.
1 Determine the symptoms.
Gather information from users to define the nature of the problem. If users are
reporting multiple problems, handle each one separately.
2 Determine whether the network is the source of the problem.
The network is almost certainly the source of the problem if one or more of
these conditions exists:
m Users cannot access a network service.
m Network access is intermittent.
m Devices cannot communicate.
m Network performance slows down.
The network is unlikely to be the source of the problem if one or more of these
conditions exists:
m You can reproduce the problem after a device has been disconnected from
the network.
m The problem is limited to a specific program.
m A hardware device has failed.
m A procedure has been performed incorrectly.
3 Determine the scope and location of the problem.
Examine progressively smaller network components to isolate the problem.
m Identify which networks are affected.
m If several networks are affected, determine if they are connected.
m If only one network is affected, determine if multiple devices are involved.
m Determine if the amount of traffic through the gateway is excessive.
m Determine whether a network exceeds the maximum cable length or
number of devices.
60 Chapter 4 / Troubleshooting