Getting technical help – Brocade Communications Systems Brocade VDX 8770-4 User Manual
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Brocade VDX 8770-4 Hardware Reference Manual
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Getting technical help
Contact your Brocade VDX 8770-4 supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General information
•
Technical Support contract number, if applicable
•
Model name
•
Operating system version
•
Error numbers and messages received
•
Copy support command output
•
Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and results
•
Serial console and Telnet session logs
•
Syslog message logs
2. Brocade VDX 8770-4 serial number
The Brocade VDX 8770-4 serial number (Switch Serial No.) and corresponding bar code are
provided on the serial number label, as shown here:
The serial number label is located on the nonport side of the chassis, on the upper right side
and directly above the fans.
In addition, the show chassis command displays the Brocade VDX 8770-4 serial number, as
well as information about the line cards and other field-replaceable units (FRUs).
3. License ID/World Wide Name (WWN)
Use the show licenseid command to display the license ID/WWN. The licenseID/WWN is
recorded on the chassis identification (CID) cards.
If you cannot use the show licenseid command because the switch is inoperable, you can get
the WWN from the same place as the serial number.
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