Aastra Telecom M6320 User Manual

Page 40

Supervisor Features: continued

You can use the

key to contact the agents you supervise. You can

also use it in conjunction with the

keys to call an agent directly

without dialling the agent’s number.

Press

. The associated indicator comes on.

Press the

key for the agent you wish to call.

The display shows the number associated with the agent’s

key. If

the agent is talking on the

key or does not have a

key

you hear busy tone.

You can also contact an agent by pressing

and then dialling the

appropriate number.

Finally you may press a line key to select a secondary directory number and
then dial an agent’s telephone number.

Note: The

keys cannot be used to contact agents directly on sec-

ondary directory numbers.

Agents will occasionally need your help in handling a call. Calls made to you
by agents are presented on the

key. No calls can be originated

from this key.

When an agent presses the

key or dials the directory number asso-

ciated with your

key, your telephone rings and the

indi-

cator flashes. The agent’s

directory number is displayed.

Press

The Ans Agent indicator stays on and you are connected to the agent.

To end the call, press

, or hang up.

Calling an agent

Answering agent calls