Aastra Telecom M6320 User Manual

Page 33

Agent Features: continued

To put a call on hold while you look up information or consult your supervi-
sor press

. The In Calls indicator starts to flash quickly.

To return to the held call, press

again.

Calls may also be put on hold automatically if, for example, you press the

key to call your supervisor or press a line key to make another

call.

You can switch back and forth between an ACD call and a non-ACD call by
pressing the appropriate key:

for the ACD call and

or the line

key for the non-ACD call.

The

key is used to call your supervisor and to answer any calls

your supervisor makes to you. You can also call your supervisor by pressing
a line key and dialling the appropriate extension number.

To call your supervisor while active on an ACD call:
1.

Press

. Your ACD call is automatically placed on hold, and

the Supervisor indicator comes on.

When you have finished talking to your supervisor press

. The

Supervisor indicator goes out.
To return to the ACD call, press

Note: This procedure cannot be used to establish a three-way call between

your ACD caller, your supervisor and you. Refer to ‘Call Transfer
and Three-Way Calling’ in the ‘Other features’ part of this guide if
you need to do this.

Putting an ACD call on hold

Calling your supervisor