Avaya 5610 - Manual (Page 58)

4610/5610 Phone Page 58
15-601124 Issue 05a (16 July 2009) IP Office
9. Management and Troubleshooting
9.1 Overview
This section provides helpful information for:
· Testing your phone to be sure it is operating correctly.
· Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested
resolutions.
· Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed
Dial, Call Log, or Web Access).
· Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
9.2 Testing Your Phone
The test function enables you to verify that your phone’s lights and display are operating properly.
To test the phone's lights and display:
1. With the phone idle (on-hook), press and release MUTE, then press the following numbers on the dial pad: 8 3 7
8 # (which stands for TEST).
The display should indicate the self-test has started. If the test is successful, the message “Self test Passed #=end”
displays; if the test is not successful, the message “Self test Failed #=end” displays instead.
2. To return to the phone screen, press #.
If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact
your system administrator for assistance or additional troubleshooting information.