MagTek MICRSafe99875466 - Manual (Page 63)

Appendix C. Troubleshooting Guide
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05
VERIFY PARAMETERS
Use the “Configure” option within MICRbase to verify the following parameters:
• "Send Data After Error" - if this option is set to NO, the MICRSafe will not send any data
after a read error. Use MICRbase to change this option to YES.
Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 14.
06
READ ERROR
Possible causes for this problem are:
• Interference - the MICRSafe may be too close to a monitor, DC adapter or magnetic device.
Move the MICRSafe away from the source of interference.
• Printing problem - the check being read may not meet the requirements of the ANSI
Standards. Use one of the sample checks provided by MagTek.
• Feeding the check - do not hold on to the check as it goes around the path. Release the check
immediately after the MICRSafe "grabs" it. Also, make sure that the front end is not tilted up
while the check is being read.
• Foreign debris – power off the MICRSafe and try to push out any loose debris on the check
path. Grab a cleaning card and force it through the check path (this is a manual process, the
motor will not turn on). Try this procedure several times until the debris comes out. Power
on the MICRSafe again.
Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 14.
07
MISSING CHARACTERS
Possible causes for this problem are:
• Feeding the check - When feeding the check, make sure that the MICR line is at the bottom
and the printed side of the check is facing the MagTek logo on the MICR Reader.
Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 08.