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Print cartridge troubleshooting, Photo memory card troubleshooting – HP PSC 2350 All-in-One Printer User Manual

Page 109

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Caution

Trying to clear a paper jam from the front of the HP all-in-one

can damage the print mechanism. Always access and clear paper jams
through the rear clean-out door.

2

Gently pull the paper out of the rollers.

Warning

If the paper tears when you are removing it from the rollers,

check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP all-in-one, more paper jams are likely to occur.

3

Replace the rear clean-out door. Gently push the door forward until it snaps
into place.

4

Press

OK

to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Try the following:
1

Remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.

2

If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.

3

If the self-test report shows a problem, clean the print cartridges.

4

If the problem persists, clean the copper-colored contacts of the print cartridges.

5

If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.

For more information on these topics, see

Maintain your HP all-in-one

.

Photo memory card troubleshooting

The following troubleshooting tip relate only to Macintosh users of iPhoto.

You have video clips on a memory card, but they do not appear in iPhoto after
you import the memory card’s contents

Chapter 13

106

HP PSC 2350 series all-in-one

Troubleshooting

information