Problemsolving, 8 problemsolving – HP Color LaserJet 5550 Printer series User Manual
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Problemsolving
This chapter describes what to do if problems arise with your printer. The following topics are
covered:
● Basic troubleshooting checklist
● Troubleshooting information pages
● Control panel message types
● Control panel messages
● Paper jams
● Common causes of paper jams
● Clearing paper jams
● Media-handling problems
● Printer feeds multiple sheets
● Printer feeds incorrect page size
● Printer pulls from incorrect tray
● Media does not feed automatically
● Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel.
● Media does not feed from Tray 2, 3, 4, or 5
● Transparencies or glossy paper will not feed
● Transparencies are not printed correctly and the control panel displays an error
message indicating a problem with the media in the tray.
● Envelopes jam or will not feed in the printer
● Output is curled or wrinkled
● Printer will not duplex or duplexes incorrectly
● Printer response problems
● No display message
● Printer is on, but nothing prints
● Printer is on, but is not receiving data
● Unable to select the printer from the computer
● Printer control panel problems
● Control panel settings work incorrectly
● Unable to select Tray 3, 4, or 5
● Color printing problems
● Printing black instead of color
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