Problem-solving flowchart – HP LaserJet M3027 Multifunction Printer series User Manual
Page 159
Problem-solving flowchart
If the device is not responding correctly, use the flowchart to determine the problem. If the device does
not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service
or support provider. See
NOTE
Macintosh users: For more troubleshooting information, see
.
Step
number
Verification step
Possible problems
Solutions
1
Is the power on?
No power due to failed power source, cable,
switch, or fuse.
1.
Verify that the device is plugged in.
2.
Verify that the power cable is functional
and that the power switch is on.
3.
Check the power source by plugging
the device directly into the wall or into
a different outlet.
2
Does Ready appear on the
device control panel?
Control panel shows an error.
for a list of
common messages that will help you correct
the error.
If the error persists, contact HP Customer
Care. See
or the support
flyer that came in the device box.
The touchscreen is blank.
The brightness-adjustment dial is set
incorrectly. Adjust the brightness-
adjustment dial so that the touchscreen
controls and messages are visible.
3
Do information pages print?
An error message appears on the control-
panel display.
for a list of
common messages that will help you correct
the error.
Media does not move smoothly through the
device paper path.
Make sure that media that meets
HP specifications. See
.
Clean the paper path. See
.
Poor print quality.
See
If the error persists, contact HP Customer
Care. See
or the support
flyer that came in the device box.
ENWW
Problem-solving flowchart
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