HP RDX Removable Disk Backup System - Manual (Page 33)

6 Replacing an internal RDX
Removable Disk Backup System
In this chapter:
• “ To disconnect your RDX Removable Disk Backup System ” on page 33
• “ To reconnect your RDX Removable Disk Backup System ” on page 33
If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still
covered by the original warranty, it will be replaced. HP will provide a replacement unit free of charge.
Based on availability and where geography permits, the replacement unit will be shipped for next
business day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If you request HP to install the replacement unit, you will be charged for the travel
and labor costs of this service.
To disconnect your drive
1. Unpack your replacement RDX Removable Disk Backup System, and retain the packaging.
2. Power off the server and disconnect from the mains power supply.
3. Remove the cover from the server.
4. Observing normal anti-static precautions (see caution in “ Attach mounting hardware ” on page 14)
remove any screws that are holding the drive in place.
5. Disconnect the failed unit from the server’s power and USB cables and slide it carefully out of
the mounting bay.
6. Put the failed unit into the packaging that contained the replacement unit.
7. Return the faulty unit to your local HP Service Center. Instructions on where to return faulty units will
be shipped with the replacement unit.
You must ship the defective unit back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement.
HP will pay all shipping and part return costs and determine the courier/carrier to be used.
NOTE:
If you are not replacing the RDX Removable Disk Backup System immediately, you should
insert a blanking plate into the empty bay. Replace the cover on the server and secure
with screws, as appropriate.
To reconnect your RDX Removable Disk Backup System
Follow the step-by-step instructions in this User Guide.
RDX Removable Disk Backup System 33