Network controller has stopped working, Software tools and solutions, Introduction to software problems – HP ProLiant DL120 G6 Server User Manual
Page 83
Troubleshooting 83
Network controller has stopped working
Action:
1.
Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED
information, refer to the network controller documentation.
2.
Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.
3.
Be sure no loose connections (on page
) exist.
4.
Be sure the network cable is working by replacing it with a known functional cable.
5.
Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
6.
Be sure the network controller is not damaged.
7.
Run Insight Diagnostics ("
" on page
) and replace failed components as
indicated.
Network controller stopped working when an expansion board was added
Action:
1.
Be sure no loose connections (on page
) exist.
2.
Be sure the server and operating system support the controller. Refer to the server and operating system
documentation.
3.
Be sure the new expansion board has not changed the server configuration, requiring reinstallation of
the network driver.
a.
Uninstall the network controller driver for the malfunctioning controller in the operating system.
b.
Restart the server, run BIOS Setup Utility, and be sure the server recognizes the controller and
resources are available for the controller.
c.
Restart the server, and then reinstall the network driver.
4.
Refer to the operating system documentation to be sure the correct drivers are installed.
5.
Refer to the operating system documentation to be sure that the driver parameters match the
configuration of the network controller.
Software tools and solutions
Software problems ("
Introduction to software problems
" on page
Introduction to software problems
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Another useful resource is HP Insight Diagnostics. Use this utility to gather critical system hardware and
software information and to help with problem diagnosis.