10 troubleshooting, Installation, Suggested action – HP Insight Control User Manual
Page 46: User interface, Server migration wizard hangs, Cause, Suggest action, Cause suggested action, Cause suggest action
10 Troubleshooting
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Release Notes at the following website:
Installation
This section describes troubleshooting procedures for issues concerning installation of Insight Control
server migration.
Unable to communicate with the Insight Control server migration service
When launching the Insight Control server migration wizard immediately after installation, you
receive the following message:Unable to communicate with the HP Insight Control
server migration service
Suggested action
Usually, the service manager shows that Insight Control server migration service is launched.
However, because of DNS lookup or other network latency, the communication to the service is
not established, which causes this error message. To resolve this issue, perform one of the following
actions:
•
Wait a few minutes until the DNS requests time-out after the installation, and then start the
wizard.
•
Add the host name of the application station and IP address to the WINDOWS\system32\
drivers\etc\hosts
file.
User interface
Server migration wizard hangs
Wizard hangs if the Ctrl key is pressed while selecting tabs in Insight Control server migration.
Cause
Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl
key while clicking the server migration tabs in your browser, Please wait while loading
the page
appears and a new blank page opens up.
Suggested action
To avoid this issue, click the tab without pressing the Ctrl key.
Browser displays error loading server migration wizard from Systems Insight Manager
Your browser may display the error message unable to connect when Insight Control server
migration is launched from Systems Insight Manager.
Cause
The HP Insight Control server migration Web Service is not running properly.
Suggest action
To resolve this error message, open Windows Services and restart the HP Insight Control server
migration Web Service, and then retry to launch server migration from Systems Insight Manager.
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Troubleshooting