HP Deskjet 710c Printer - Manual (Page 64)

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The print quality is poor
Banner switch. Make sure the banner switch is down,
unless you’re printing banners.
Paper. If the printing is faded or the colors are dull or
bleeding into each other, make sure you’re using
paper intended for inkjet printers, that the correct
paper setting is chosen in the software, and that you’ve
loaded the paper print side down.
Cartridges. If ink is smearing or is splotchy:
■ You might need to clean the ink cartridges. In the
HP Toolbox, click the Printer Services tab, and then
click Clean the print cartridges.
■ You might need to replace the ink cartridges, as
described in step 4 of the setup guide.
Ink. You can control the amount of ink on the page by
changing the print quality (on the Setup tab of the HP
print settings box).
■ If the printing appears faded or the colors are dull,
click Normal or Best instead of EconoFast.
■ If the colors bleed into one another or the ink
smears on the sheet, click Normal or EconoFast
instead of Best.
■ You might be running out of ink. Replace the
cartridges as explained in step 4 of the setup guide.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
Something on the page is
wrong or missing
Margin settings. If the printing is cut off around the
edges, check your software program to make sure that:
■ The margins are set correctly.
■ The elements are scaled correctly.
Colors. If the colors are wrong or missing:
■ You might need to clean your color print cartridge.
In the Toolbox, click the Printer Services tab, and
then click Clean the print cartridges.
■ You might need to replace the color ink cartridge,
as described in step 4 of the setup guide.
■ Make sure you haven’t selected Print in Grayscale
on the Setup tab of the HP print settings box.
Communications. If meaningless characters are
printing on your page, the computer might have lost
communication with your printer. Make sure all
cables are plugged in tightly. Make sure you’re using
a bidirectional cable. To test the cable, in the
HP Toolbox, click the Printer Services tab, and then
click Test the printer communication.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
You’re having trouble
printing a banner
Print settings. If you haven’t selected the correct
print setting, you’ll get a paper mismatch error
message. Cancel the job and make sure you’ve clicked
Banner on the Setup tab of the HP print settings box.
Resend your job to the printer.
Banner switch. If the paper jams, make sure you’ve
pushed the banner switch up and inserted the banner
paper all the way into the IN drawer.
Loading. If several sheets feed into the printer
together, try unfolding and folding the paper to get
more air between the sheets.
Paper. If the paper creases as it passes through the
printer, the paper might be inappropriate for banner
printing. HP Banner Paper is highly recommended.
Margin gap. If you see gaps in the printing at the
ends of the sheets, a problem might exist in your
software program. See online troubleshooting for
more information.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
F OR DIRECTIONS TO ONLINE TROUBLESHOOTING SEE PAGE 40-41.