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8 troubleshooting – HP XP Command View Advanced Edition Software User Manual

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Performing a backup on the standby server ................................................................... 454

Restoring data when using the automatic seed function ......................................................... 458

Restoring backup data acquired on the active server (when the automatic seed function is
used)
........................................................................................................................ 458
Restoring backup data acquired on the standby server (when the automatic seed function is
used)
........................................................................................................................ 462

Restoring data when not using the automatic seed function .................................................... 466

Restoring backup data acquired on the active server (when the automatic seed function is not
used)
........................................................................................................................ 466
Restoring backup data acquired on the standby server (when the automatic seed function is
not used)
.................................................................................................................. 470

Backing up and restoring in SCR configurations .......................................................................... 474

System configuration ......................................................................................................... 474
Backing up in an SCR configuration .................................................................................... 475
Roll-forward recovery on backed up data acquired in an SCR configuration ............................. 479
Point-in-time restoration when not using the SCR seed function ................................................ 483
Point-in-time restoration when using the SCR seed function ..................................................... 486

Backing up and restoring in DAG configurations ......................................................................... 489

System Configuration ........................................................................................................ 489
Backing up active mailbox database copies ........................................................................ 491
Backing up passive mailbox database copies ...................................................................... 494
Restoring backup data of an active mailbox database copy ................................................... 497
Restoring backup data of a passive mailbox database copy .................................................. 500

Backing up and restoring storage groups using a tape backup management software that is unable to
link with Application Agent
...................................................................................................... 503
Backing up and restoring storage groups by using a file share ...................................................... 504

Preparing to use a file share for storage group backup and restore ......................................... 505
Example of using a file share for storage group backup
......................................................... 505
Example of using a file share for storage group restoration .................................................... 506

Deleting backup data .............................................................................................................. 506

8 Troubleshooting ............................................................................. 507

Troubleshooting procedure ....................................................................................................... 507
Troubleshooting extended commands
........................................................................................ 507
Data required for troubleshooting .............................................................................................. 508

Data required for troubleshooting ....................................................................................... 508

OS log information .................................................................................................... 508
Application Agent information ..................................................................................... 509
RAID Manager information ......................................................................................... 511
Database information (when the backup is of an SQL Server database or Exchange
database)
................................................................................................................. 512
Other information
...................................................................................................... 512
Operation details
....................................................................................................... 512

Log files output by extended commands .............................................................................. 512

Adjusting trace log settings ...................................................................................................... 515

Adjusting the output level for detailed trace log information ................................................... 515
Adjusting the number of log files for detailed trace log information
......................................... 515

Investigating collected data ...................................................................................................... 515

Investigating standard output logs ....................................................................................... 516
Investigating the trace logs for Application Agent-cooperative software
.................................... 516
Investigating the detailed trace log
..................................................................................... 516

Troubleshooting dictionary map file errors .................................................................................. 518

Verifying dictionary map files ............................................................................................. 519
Restoring key definition files (.KDF) ..................................................................................... 520

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