8 troubleshooting – HP XP Command View Advanced Edition Software User Manual
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Performing a backup on the standby server ................................................................... 454
Restoring data when using the automatic seed function ......................................................... 458
Restoring backup data acquired on the active server (when the automatic seed function is
used) ........................................................................................................................ 458
Restoring backup data acquired on the standby server (when the automatic seed function is
used) ........................................................................................................................ 462
Restoring data when not using the automatic seed function .................................................... 466
Restoring backup data acquired on the active server (when the automatic seed function is not
used) ........................................................................................................................ 466
Restoring backup data acquired on the standby server (when the automatic seed function is
not used) .................................................................................................................. 470
Backing up and restoring in SCR configurations .......................................................................... 474
System configuration ......................................................................................................... 474
Backing up in an SCR configuration .................................................................................... 475
Roll-forward recovery on backed up data acquired in an SCR configuration ............................. 479
Point-in-time restoration when not using the SCR seed function ................................................ 483
Point-in-time restoration when using the SCR seed function ..................................................... 486
Backing up and restoring in DAG configurations ......................................................................... 489
System Configuration ........................................................................................................ 489
Backing up active mailbox database copies ........................................................................ 491
Backing up passive mailbox database copies ...................................................................... 494
Restoring backup data of an active mailbox database copy ................................................... 497
Restoring backup data of a passive mailbox database copy .................................................. 500
Backing up and restoring storage groups using a tape backup management software that is unable to
link with Application Agent ...................................................................................................... 503
Backing up and restoring storage groups by using a file share ...................................................... 504
Preparing to use a file share for storage group backup and restore ......................................... 505
Example of using a file share for storage group backup ......................................................... 505
Example of using a file share for storage group restoration .................................................... 506
Deleting backup data .............................................................................................................. 506
8 Troubleshooting ............................................................................. 507
Troubleshooting procedure ....................................................................................................... 507
Troubleshooting extended commands ........................................................................................ 507
Data required for troubleshooting .............................................................................................. 508
Data required for troubleshooting ....................................................................................... 508
OS log information .................................................................................................... 508
Application Agent information ..................................................................................... 509
RAID Manager information ......................................................................................... 511
Database information (when the backup is of an SQL Server database or Exchange
database) ................................................................................................................. 512
Other information ...................................................................................................... 512
Operation details ....................................................................................................... 512
Log files output by extended commands .............................................................................. 512
Adjusting trace log settings ...................................................................................................... 515
Adjusting the output level for detailed trace log information ................................................... 515
Adjusting the number of log files for detailed trace log information ......................................... 515
Investigating collected data ...................................................................................................... 515
Investigating standard output logs ....................................................................................... 516
Investigating the trace logs for Application Agent-cooperative software .................................... 516
Investigating the detailed trace log ..................................................................................... 516
Troubleshooting dictionary map file errors .................................................................................. 518
Verifying dictionary map files ............................................................................................. 519
Restoring key definition files (.KDF) ..................................................................................... 520
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