HP OneView for Microsoft System Center - Manual (Page 28)

5 Troubleshooting
Introduction
The following information is designed to help resolve some common operating issues that might
occur when you use this management pack.
The troubleshooting issues are organized into the following categories:
•
“Discovery issues” (page 28)
•
“Authoring issues” (page 28)
•
“Operational and usage issues” (page 29)
•
“Device Monitor (DMC and DMS) operational and usage issues” (page 32)
Discovery issues
Operations Manager does not discover HP Agentless servers
HP Agentless servers must be registered with a DMS.
Use the DMC to review each monitored server state. If a red state appears on a server, resolve
the issue, and then update the server registration information.
The updated registration information appears immediately in the DMC, but the Operations Manager
discovery process does not occur immediately. The discovery results do not appear on the
Operations console until after the next discovery cycle. The default discovery interval is 14400
seconds (4 hours). For information about registering servers with a DMS, see the HP Device Monitor
for Microsoft System Center User Guide.
In addition to registering servers, you must perform the following actions:
•
Ensure that a discovery cycle has completed since you registered the server.
•
Examine all current active alerts, including active alerts related to instances of the DMS, in
the domain of Operations Manager. Resolve all active alert issues, and then close the Active
Alerts view.
•
Examine the Operations Manager Log. Review the Error and Warning entries that can cause
issues with the system. Report these issues to Microsoft.
Authoring issues
The following section provides troubleshooting information for authoring issues with the Operations
Manager.
Adding custom information to HP Management Packs by adding a custom task to an
HP class and overriding a parameter to HP rules
Adding custom information such as company knowledge or custom tasks, and overriding rules to
HP Management Packs will create a dependency from the custom management pack to the HP
Management Packs. HP Management Packs are sealed and protected from any modification, so
the custom task is stored in an external management pack. HP recommends that you create a new
custom management pack to manage custom information specific to HP Management Packs, as
this will ease future upgrades and migration paths.
28 Troubleshooting