HP StorageWorks XP Direct Backup Engine Software - Manual (Page 40)

40 HP Surestore Direct Backup Engine XP: User’s Guide
Table 5. General Error Conditions
Error Condition Recommended Action
RMCMAIN will not add
or connect with a
subsystem.
Verify that the SN (serial number) is correct. If not, delete the subsystem, and then add the subsystem
using the correct SN. If RMCMAIN still cannot connect, check the settings on the Windows network
control panel, and use PING to test the LAN connection. If RMCMAIN still cannot connect, exit
RMCMAIN, restart the PC, start RMCMAIN, and try again. If RMCMAIN still cannot connect, reinstall
the RMCMAIN software. If the problem persists, please call the HP Technical Support Center.
The Remote Console
PC experiences an
error.
Exit RMCMAIN, close all other applications, and then restart the PC. If the problem persists, verify that
the PC’s operating system and LAN hardware and software are properly configured, and reinstall the
RMCMAIN software. The user is responsible for maintaining the Remote Console PC.
Any problem with a XP
Disk Array.
Open the R-SIM View panel, and sort the R-SIMs by name to view the R-SIMs by subsystem. If there
are any serious- or acute-level R-SIMs, call the HP Technical Support Center.
For troubleshooting on the host server operations, see HP Surestore Disk
Array XP Operating System Configuration Guide: Sun Solaris.