If you need help, your dealer has the latest information regarding HP products and
services and can provide support under HP's comprehensive menu of reseller
services. If your dealer is not able to help, you can obtain support from HP directly
either through online services or by telephone.

Before calling for service or support, check that:

Check that your HP Surestore Tape Drive is installed correctly
Check the printed Getting Started Guide and the troubleshooting
advice in this online User's Guide

obtaining service

Please use the

Customer Service Form

to collect the details that our Customer

Service Representative will need to help solve your problem.

During the warranty period: HP provides a free telephone support service
during the warranty period. Contact your local HP dealer or the appropriate HP
technical support contact for your area, by selecting the region required from the
navigational buttons in the left hand pane. Obtain the telephone number from the
list of countries supplied. You will be connected to a responsive team waiting to
help you.

After the warranty period: If you require support after your warranty has expired,
you can receive support for a fee through the same telephone numbers. The fee is
charged on a per incident basis. Alternatively, you can contact your local HP
dealer who will be able to advise you and arrange for service.

contacting hp

A full listing of HP's service and support centres worldwide can be found at

http://www.hp.com/cposupport/mail_support.html

If you do not have internet access, click on the appropriate region from the side
navigation bars for a list of contact numbers correct at time of printing.

hp service agreements

HP offers a number of service agreements to meet your needs. Contact your local
dealer or nearest HP office for further information.

returning your tape drive for service

Your HP Surestore tape drive comes with a 24-hour Express Exchange warranty
(not available in all countries).

Before returning an HP Surestore tape drive, call the Customer Support Center for
your area. When you call, make sure that you have the following information
available:

The product name and serial number (see label on the back of the
appliance server)
Date of purchase
A description of the product fault
A contact name for details of the failure
A contact telephone number
Your shipping address

The telephone service agent will verify that the unit is faulty and will make sure
that a replacement unit is sent to you within 24 hours. When you receive the
replacement unit, remove it from the packaging and use the packaging material
for returning the faulty unit. All shipment costs are prepaid by HP.

When returning the drive to HP, any damage caused as a result of inadequate
packaging is your responsibility. Use the original packing materials whenever
possible.

worldwide online services

HP offers electronic services that give you a fast, interactive way to access
information and help on setup, configuration, installation and operation of your
product. The online services are available on the World Wide Web and FTP, as
well as the country-specific resources listed later in this section.

World Wide Web

Product and support information are available from HP's web site on the Internet
at

http://www.hp.com/go/tape

FTP

Product and support information are available from our FTP site on the Internet at

ftp.hp.com/pub/information_storage/surestore

America Online

Download support documents and discuss issues in user forums. Find us with
keyword

hpstor

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/conhome.htm [11/29/2001 8:33:40 AM]

This manual is related to the following products:

Surestore DLT VS80 Tape Drive