Avaya 5620SW + EU24 - Manual (Page 8)

Page 8 - Call Appearance Keys The 5620 IP Telephone
Page 8 - The 5620 IP Telephone IP Office (R3.0) 5620SW + EU24 User’s Guide
Call Appearance Keys 40DHB0002USEP – Issue 1 (13th January 2005)
Call Appearance Keys
There are four pages of Call Appearance and Function Keys. You can step through
these with the
keys. At default, first page of the main call screen contains three
keys set as ‘call appearance’ keys. These keys show that the 5620 is a multi-line
phone and are indicated as a=, b= and c=. The remaining 21 Function Keys can have
system features allocated to them, by your System Administrator, that are specific to
your requirements (see page 27).
Your System Administrator can change a call appearance key with:
• A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance
Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and
receive calls on behalf of your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make and
receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.
• A System Feature
System Features, such as Abbreviated Dial (that automatically dials a frequently
used number) can be set against key and/or dial pad digits. See Function Keys on
page 27.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call
Appearance keys remain at their default settings.