Avaya 5620SW + EU24 - Manual (Page 63)

Troubleshooting Chart Management and Troubleshooting - Page 63
IP Office (R3.0) 5620SW + EU24 User’s Guide Management and Troubleshooting - Page 63
40DHB0002USEP – Issue 1 (13th January 2005) Troubleshooting Chart
Problem/Symptom Suggested Solution
Characters do not appear on the
display screen. See " Phone does not activate when connected for the first time"
above.
Check all lines into the phone to be sure it is properly connected.
Check the power source to be sure your telephone is receiving
power.
Perform the following Test procedure: with the telephone idle (on-
hook), press and release the
Mute button, then press the
following numbers on the dial pad: 8 3 7 8 # (which stands for
TEST). The display should indicate the self-test has started, then
report if the test was successful or failed. If nothing appears on the
display, and the phone is receiving power, your phone may need to
be replaced.
If the above suggested solutions do not resolve the problem, reset or
power cycle the phone with your System Administrator’s assistance.
No dial tone. Make sure both the handset and line cords into the phone are
securely connected. Note that there may be a slight operational
delay if you unplug and reconnect the phone.
Contact your System Administrator if the problem persists.
Phone does not ring Set your ringer volume to a higher level using the and
Up/Down Volume keys.
From another phone, place a call to your extension to test the above
suggested solution.
All other IP problems Contact your System Administrator.
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial entries.
You cannot add an entry to the
Speed Dial list
Dial button. Check that all call appearances (incoming/outgoing
lines) are not already in use. If all lines are in use, wait until a line is
available to make your call.
You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
CALL LOG APPLICATION:
You cannot dial out after
selecting a call log entry.
You cannot add an entry to the
Speed Dial list.
Dialing from this application
does not go through.
Check that all call appearances incoming/outgoing lines) are not
already in use. If all lines are in use, wait until a line is available to
make your call.
You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
Your administrator must administer settings for the Enhanced
Dialing feature beyond the defaults.
OPTIONS:
No Options other than “View IP
Settings” display Your administrator has turned off all user-settable options.