HP XP20000XP24000 Disk Array - Manual (Page 27)

5 Troubleshooting
This chapter explains troubleshooting problems with Data Retention Utility.
General Troubleshooting
If an error occurs with Data Retention Utility, the Error Detail dialog box appears (see Figure 8 on page 28).
The Error Detail dialog box displays error locations and error messages. For information about how to
remove errors, see HP StorageWorks XP24000 Remote Web Console Error Codes.
Table 3 on page 27 lists possible problems with Data Retention Utility operations and probable solutions
to the problems.
Table 3 Troubleshooting Data Retention Utility
Problems Probable Causes and Solutions
You cannot find some volumes in the volume list of
the Data Retention window.
If volumes are combined into a LUSE volume,
the volume list displays only the top LDEV of
the combined volumes. To view all the volumes
combined into a LUSE volume, see Viewing a List of
Logical Volumes Combined into a LUSE Volume on
page 25 and follow the instructions in that section.
The Disable -> Enable button or the Enable ->
Disable button to the right of Expiration Lock is
grayed out. Nothing happens when you click the
button.
You have been making changes in the Data
Retention window, but the changes have not been
applied to the storage system.
The changes you have been making are displayed
in blue and italics. If you cannot find the changes,
scroll the volume list up and down. If you still cannot
find the changes, select another CU from the tree
and then scroll the volume list up and down.
If changes are found, do one of the following:
• Click Apply to apply the changes to the storage
system.
• Click Cancel to discard the changes.
Open-systems hosts cannot read from or write to a
volume.
• The volume is protected by the Read Only
attribute. A write failure is reported as an error
message.
• The volume is protected by the Protect attribute.
A write failure is reported as an error message.
Mainframe hosts cannot read from or write to a
volume.
• The volume is protected by the Read Only
attribute. A write failure is reported as a Write
Inhibit condition.
• The volume is protected by the Protect attribute.
A write failure is reported as a cc=3 condition.
XP24000 Data Retention Utility User's Guide 27