HP Remote Insight Lights-Out Edition II Board - Manual (Page 99)

Technical support 99
Technical support
Before contacting Technical Support
If you are having problems installing or configuring the Insight Integration, complete the following steps
before calling Technical Support (on page
99 ):
• Review the "Installation (on page 14 )" section
• Review the "Troubleshooting (on page 94 )" section
• Provide copies of the following files:
o Installation log file CIMINSTALL.LOG
o Error log file TMP/CIMOVERR.LOG
o Screen output from the diagnostic tools (" Validating the configuration " on page 97 )
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage ( http://www.hp.com/service_locator ).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html ).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html ). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com ).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html ).