HP Scripting Toolkit for Windows - Manual (Page 55)

6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
http://www.hp.com/go/assistance
•
Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice website at http://
www.hp.com/country/us/en/contact_us.html . After registering, you will receive email notification
of product enhancements, new driver versions, firmware updates, and other product resources.
Related information
For support software, drivers and firmware, see the HP software and drivers website at http://
www.hp.com/go/hpsc . HP also recommends installing the latest version of the HP SPP, which
contains system software, drivers, and firmware for HP ProLiant servers and BladeSystem
infrastructure. To obtain the most current SPP, see the SPP website at
http://www.hp.com/go/spp .
For information on the latest Scripting Toolkit, see the additional documentation found on the
Scripting Toolkit website at
http://www.hp.com/go/ProLiantSTK .
For information on the previous SmartStart Scripting Toolkit, which was used for HP ProLiant G7
and earlier servers and BladeSystems, see the documentation found on the HP website at
http://
www.hp.com/go/foundation .
For more information on unattended installation, see the following resources:
•
Operating system documentation
•
Windows Server Technical Reference at http://technet.microsoft.com/en-us/library/
bb625087.aspx
Scripting Toolkit support
E-mail support for the Scripting Toolkit is available from the HP support website at http://
h18013.www1.hp.com/products/servers/management/toolkit/smartsetup_E-support.html .
Information to collect before contacting HP 55