Miscellaneous issues, User not authenticated – HP Matrix Operating Environment Software User Manual

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Action

•

Verify that the Virtual Center credentials are correct on Systems Insight Manager.

•

Verify that the virtual machine hosts are correctly registered to Insight Control virtual machine management
usage and are not reporting issues on Systems Insight Manager

•

Verify that HP Insight Dynamics is correctly displaying the resources (physical or virtual.)

•

Verify that you have added the Onboard Administrator credentials to enclosure node on Systems Insight
Manager

Fix any communication issues and then wait for the next synchronization cycle. The resources should display
correctly in the Insight Orchestration Unassigned Pool.

Designer error dialog message:
A fatal error occurred while initializing the Designer.

Issue

The error that was returned was: ERROR (code = -1, Key = null):
Server.Error.Request Details: null

Please make sure the Insight Orchestration service is running and try again.

Occurs when launching Designer from Console (using the Template tab Edit buttons).

Possible cause

To workaround this issue, launch Designer using a browser at https://:51443/hpio/designer and open
the desired template.

Action

With IE6, launching Designer from Insight Orchestration console can cause sporadic Designer interface failures.
Insight Orchestration console in Systems Insight Manager displays the following message: “The HP Insight
Orchestration tool cannot be displayed.”

Issue

—

Possible cause

To workaround this issue, in Systems Insight Manager select Tools

→Insight Orchestration. The Insight

Orchestration console will return to its normal display.

Action

Insight Orchestration console in Systems Insight Manager displays the following message: The HP Insight
Orchestration tool cannot be displayed

and the error dialog displays: User not authenticated.

Issue

Signing out of the Designer after launching Designer from the Insight Orchestration console (using the Template
tab New or Edit buttons).

Possible cause

To workaround this issue, in Designer, instead of clicking Sign Out, either close the IE7 browser (using the
close (X) button in the upper right) or close the IE7 browser tab (using the close (X) button at the right end of the
Designer's tab.

Action

Miscellaneous issues

Troubleshooting items addressed in this section:

•

In Systems Insight Manager, the Insight Orchestration error page The HP Insight Orchestration tool
cannot be displayed appears when listing server pools exceeds a one-minute timeout.

•

The Insight Orchestration notification emails contain a URL that does not appear as a link in Microsoft
Outlook 2003.

•

Insight Orchestration does not send email notifications to users assigned to, or unassigned from, a
server pool.

•

VI3 server is not configured in Systems Insight Manager or becomes unavailable.

•