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7 monitoring the storage catalog, 8 support and other resources, A troubleshooting – HP Matrix Operating Environment Software User Manual

Page 5: B working with brocade fibre channel networks, C working with eva storage systems

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7 Monitoring the storage catalog..................................................................49

Monitoring inventory levels......................................................................................................49
Monitoring and managing jobs................................................................................................49
Responding to storage services.................................................................................................49

8 Support and other resources......................................................................52

Related documentation............................................................................................................52
HP technical support...............................................................................................................52
Subscription service................................................................................................................52
HP websites...........................................................................................................................53
Typographic conventions.........................................................................................................53
Documentation feedback.........................................................................................................53

A Troubleshooting.......................................................................................54

Viewing operational logs.........................................................................................................54
Addressing common issues......................................................................................................54

Storage Provisioning Manager issues....................................................................................54

SPM will not launch in browser.......................................................................................54
The user is unable to login through the SPM user interface..................................................54
Issues with multiple SPM instances pointed to the same storage resources.............................55
Cannot import 3PAR Storage Systems..............................................................................55
3PAR SMI-S connection problems....................................................................................55
Service activation fails to present volumes on 3PAR arrays..................................................55
EVA arrays and/or XP arrays are marked as Offline when they appear to be functioning
correctly outside of SPM.................................................................................................55

HP Matrix OE storage pool issues........................................................................................56

No matching candidates found.......................................................................................56

Backup and recovery..............................................................................................................56
Managed SAN......................................................................................................................56

Managed SAN cannot be imported.....................................................................................56

Unmanaged SAN...................................................................................................................57

Unmanaged SAN cannot be imported..................................................................................57
Unmanaged Zoned SAN goes offline after update.................................................................57

B Working with Brocade Fibre Channel networks............................................58

Minimum requirements............................................................................................................58
Configuring SPM to communicate with SANs..............................................................................58
Importing a network................................................................................................................58
Managing networks................................................................................................................58
Connectivity services...............................................................................................................58

Managed networks............................................................................................................58

Zoning automation mandates..........................................................................................59
Zoning policy...............................................................................................................59
Zoning naming convention.............................................................................................59
Zone modification.........................................................................................................59
Zone destruction...........................................................................................................59
Requirements................................................................................................................60

Unmanaged networks........................................................................................................60

C Working with EVA storage systems.............................................................61

Understanding how to import EVA arrays into SPM.....................................................................61
Understanding EVA capacity reporting......................................................................................61

Storage pool capacity........................................................................................................61

Understanding EVA Storage System presentation, mapping, and masking......................................62
Working with EVA Storage System host modes...........................................................................62
Creating hosts on an EVA Storage System..................................................................................62

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