Adaptec SATA AND SCSI RAID CONTROLLERS User Manual

Page 4

iii

Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this
document first

—

you will find answers to most of your questions here. If you need

further assistance, use the support options listed below.

Technical Support Identification (TSID) Number

■

Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.

■

The TSID number is included on a white, bar-coded label, like the example
below..

■

Affix a copy of the TSID label to the CD jacket so that you don’t lose it.

Support Options

■

Search the Adaptec Support Knowledgebase (ASK) at

ask.adaptec.com

for

articles, troubleshooting tips, and frequently asked questions for your product.

■

For support via Email, submit your question to Adaptec’s Technical Support
Specialists at

ask.adaptec.com

North America

■

Visit our Web site at

www.adaptec.com

■

For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support Specialist,

■

For Hardware products call +1 408-934-7274,
Monday to Friday, 3:00

. to 5:00

., Pacific Time.

■

For RAID and Fibre Channel products call +1 321-207-2000 ,
Monday to Friday, 3:00

. to 5:00

., Pacific Time.

To expedite your service, have your computer in front of you.

■

To order Adaptec products, including accessories and cables, call +1 408-957-7274.
Or, you can order cables online at