Copying difficulties, Printing (continued) – Brother DCP-395CN User Manual

Page 89

Troubleshooting and Routine Maintenance

The machine prints dense lines on
the page.

Check Reverse Order in the Basic tab of the printer driver.

The printouts are wrinkled.

In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.

Make sure you are using Genuine Brother Innobella™ Ink.

Cannot perform ‘Page Layout’
printing.

Check that the paper size setting in the application and in the printer driver are the
same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click the Color Settings tab, and make sure you
uncheck Color Enhancement (True2Life

Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows

or Printing and Faxing for Macintosh in the Software

User's Guide on the CD-ROM.)

True2Life

is not working properly.

If the image data is not full color in your application (such as 256 color), True2Life

will not work. Use at least 24 bit color data with the True2Life

feature.

Photo paper does not feed
properly.

When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.

Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers
on page 92.)

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other print media on page 9.)

Check that more than two types of paper are not loaded in the paper tray at any
one time.

There is a paper jam.

Make sure the paper length guide is set to the paper size. Do not extend the paper
tray when you load A5 or smaller size paper. (See Printer jam or paper jam
on page 85.)

Printed pages are not stacked
neatly.

Make sure you are using the paper support flap. (See Loading paper and other
print media on page 9.)

Machine does not print from
Adobe

Illustrator

Try to reduce the print resolution. (See Printing for Windows

or Printing and

Faxing for Macintosh in the Software User's Guide on the CD-ROM.)

Copying Difficulties

Difficulty

Suggestions

Vertical black lines or streaks
appear in copies.

Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the scanner. Clean scanner glass and white plastic above it. (See
Cleaning the scanner glass on page 91.)

Copies are blank.

Make sure you are loading the document properly. (See Loading documents
on page 21.)

Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the

document and try again.

Printing (continued)

Difficulty

Suggestions