Appendix a-31 – Brother Innov-is V5 User Manual
Page 297
TROUBLESHOOTING
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Appendix A-31
A
2
Skipped stitches
Needle is turned, bent or the point is dull.
Replace the needle.
B-53
Using improper needle or thread for the
selected fabric.
Check the “Fabric/Thread/Needle
Combination” chart.
B-55
Machine is threaded incorrectly.
Check the steps for threading the machine
and rethread it correctly.
B-44
Dust or lint has collected under the needle
plate.
Remove the dust or lint with the brush.
A-19
Needle is installed incorrectly.
Reinstall the needle correctly.
B-53
Needle is defective.
Replace the needle.
B-53
Thin or stretch fabrics are being sewn.
Sew with one sheet of thin paper under the
fabric.
S-9
Needle breaks
Needle is installed incorrectly.
Reinstall the needle correctly.
B-53
Needle clamp screw is not tightened.
Tighten the needle clamp screw.
B-53
Needle is turned or bent.
Replace the needle.
B-53
Using improper needle or thread for the
selected fabric.
Check the needle and fabric combination.
B-54, E-21
Wrong presser foot was used.
Use the recommended presser foot.
S-67
Upper thread tension is too strong.
Adjust the thread tension setting.
S-12, E-30
Fabric is pulled during sewing.
Do not pull the fabric during sewing.
—
Spool cap is set incorrectly.
Check the method for attaching the spool
cap, then reattach the spool cap.
B-44
There are scratches around the holes in the
needle plate.
Replace the needle plate, or consult your
authorized dealer.
A-19
There are scratches around the hole(s) in the
presser foot.
Replace the presser foot, or consult your
authorized dealer.
B-51
There are scratches on the bobbin case.
Replace the bobbin case, or consult your
authorized dealer.
A-19
Needle is defective.
Replace the needle.
B-53
Upper threading is incorrect.
Check the steps for threading the machine
and rethread the machine.
B-44
Bobbin is set incorrectly.
Reset the bobbin thread correctly.
B-41
Presser foot is attached incorrectly.
Attach the presser foot correctly.
B-51
Screw of the presser foot holder is loose.
Securely tighten the screw of the presser
foot.
B-51
Fabric is too thick.
Use fabric that the needle can pierce when
the handwheel is turned.
S-7
Fabric is fed forcefully when sewing thick fabric
or thick seams.
Allow the fabric to be fed without being
forcefully pushed.
Stitch length is too short.
Adjust the stitch length.
S-10
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer.
S-81, E-11
Bobbin thread is incorrectly wound.
Use a correctly wound bobbin.
B-36
Fabric does not feed
through the machine
Feed dogs are set in the down position.
Press
, and then turn the handwheel to
raise the feed dogs.
S-40
Stitches are too close together.
Lengthen the stitch length setting.
S-10
Wrong presser foot was used.
Use the correct presser foot.
S-67
Needle is turned, bent or the point is dull.
Replace the needle.
B-53
Thread is entangled.
Cut the entangled thread and remove it from
the race.
A-27
Fabric puckers
There is a mistake in the upper or bobbin
threading.
Check the steps for threading the machine
and rethread it correctly.
B-41, B-44
Thread tension is set incorrectly.
Adjust the thread tension.
S-12, E-30
Stitches are too long when sewing thin fabrics. Shorten the stitch length.
S-10
Needle is turned, bent or the point is dull.
Replace the needle.
B-53
Spool cap is set incorrectly.
Check the method for attaching the spool
cap, then reattach the spool cap.
B-44
Wrong presser foot.
Use the correct presser foot.
S-67
Problem
Cause
Solution
Page