Watlow Series 965 - Manual (Page 37)

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WATLOW Series 965 User's Manual
Index
Index
Warranty
Warranty
The Watlow Series 965 is warranted to be free of defects in material and
workmanship for 36 months after delivery to the first purchaser for use, provid-
ing that the units have not been misapplied. Since Watlow has no control over
their use, and sometimes misuse, we cannot guarantee against failure. Wat-
low's obligations hereunder, at Watlow's option, are limited to replacement,
repair or refund of purchase price, and parts which upon examination prove to
be defective within the warranty period specified. This warranty does not apply
to damage resulting from transportation, alteration, misuse, or abuse.
Returns
1. Call Watlow Customer Service, (507)454-5300, for a Return Material
Authorization (RMA) number before returning any item for repair. We need
this information:
• Ship to address
• Bill to address • Contact name
• Phone number • Ship via • Your P.O. number
• Symptoms and/or special instructions
• Name and phone number of person returning the material.
2. Prior approval and an RMA number, from the Customer Service Depart-
ment, is needed when returning any unused product for credit. Make sure
the RMA number is on the outside of the carton, and on all paperwork
returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and determine the cause for
your action.
4. In cases of manufacturing defect, we will enter a repair order, replacement
order, or issue credit for material. A 20 percent restocking charge is
applied for all returned stock controls and accessories.
5. If the unit is unrepairable, it will be returned to you with a letter of explana-
tion. Repair costs will not exceed 50 percent of the original cost.
Watlow Controls
Watlow Controls is a division of Watlow Electric Mfg. Co., St. Louis, MO, a
manufacturer of industrial electric heating products, since 1922. Watlow begins
with a full set of specifications and completes an industrial product that is
manufactured totally in-house, in the U.S.A. Watlow products include electric
heaters, sensors, controls and switching devices. The Winona operation has
been designing solid state electronic control devices since 1962, and has
earned the reputation as an excellent supplier to original equipment manufac-
turers. These OEMs depend upon Watlow Controls to provide compatibly
engineered controls which they can incorporate into their products with confi-
dence. Watlow Controls resides in a 100,000 square foot marketing, engineer-
ing and manufacturing facility in Winona, Minnesota.