Sending a support.zip file, By phone inside the u.s. and canada, By phone outside the u.s. and canada – Luminex MAGPIX User Quick Guide User Manual
Page 28: Email
You can access the Technical Support website using a user name and password at
https://oraweb.luminexcorp.com/OA_HTML/jtflogin.jsp.
By Phone Inside the U.S. and Canada
Phone: 1-877-785-BEAD (-2323)
Fax: 512-219-5114
By Phone Outside the U.S. and Canada
+1 512-381-4397
Email questions to [email protected].
Sending a Support.zip File
1. If you want to include a batch file, select it and check Include Batch Information.
2. Press Support. The Support Utility launches.
3. Type your name in the Name box.
4. Type your company name in the Company box.
5. Type your phone number in the Phone box.
6. Type your email address in the Email box.
7. In the Comment box, type a detailed description about the problem you are
experiencing.
Troubleshooting
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