Luminex MAGPIX User Quick Guide - Manual (Page 22)

If you are not successful troubleshooting problems with MAGPIX, contact Luminex Technical
Support. See
Technical Support . If necessary, attach a support utility file to provide detailed
information. To create a support utiltity file, access the Support Utility tab of the
Maintenance page and follow the instructions in
Sending a Support.zip File .
MAGPIX New System Initialization Troubleshooting
This section provides you with information to troubleshoot issues that you can encounter
during the MAGPIX
® installation and system startup. The procedures are presented as step-
by-step instructions and assume basic knowledge of xPONENT software and xMAP
Technology.
System Startup
Verify that the following procedures were performed when the MAGPIX system was turned
on for the first time:
• Adjusting the Sample Probe Height
• Revive After Storage Routine (Luminex)
• System Initialization
All system startup routines are run from the MAGPIX Off-Plate Reagent Block. For detailed
instructions on how to perform these operations, refer to the
Starting the MAGPIX System for
the First Time section of this manual.
Chapter 5: Troubleshooting
17