Fluid Components International FLT93 Nuclear - Manual (Page 54)

APPENDIX D - CUSTOMER SERVICE FLT ® Series FlexSwitch TM
54 Fluid Components International LLC
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to FCI stock from the customer site. These
items will not be credited to customer’s account until either all freight charges are cleared or until the customer agrees to have any freight
costs incurred by FCI deducted, along with applicable return to stock charges, from the credit invoice. (Exceptions are made for duplicate
shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent, FCI bills the sender for these charges.
Field Service Procedures
Contact an FCI fi eld representative to request fi eld service.
A fi eld service technician is dispatched to the site from either the FCI factory or one of the FCI representative offi ces. After the work is com-
plete, the technician completes a preliminary fi eld service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal report is mailed to the customer within fi ve
days of the technician’s return to the factory or offi ce.
Field Service Rates
All fi eld service calls are billed at the prevailing rates as listed in the FCI Price Book unless specifi cally excepted by the FCI Customer Service
Manager. FCI reserves the right to bill for travel times at FCI’s discretion.
Customers are charged for shipping costs related to the transfer of equipment to and from the job site. They are also invoiced for fi eld service
work and travel expenses by FCI’s Accounting Department.